The policy of refund process

For refund policy process, when organizer announced cancellation or postponement.
You can follow these step below:

1. Go to https://www.eventpop.me/ and sign in with your account.

screen-shot-2559-10-26-at-2-44-55-pm2. Click your name at the corner on the right hand side and select to menu “My Wallet”.

screen-shot-2559-10-26-at-2-47-58-pm3. Click the “Orders” menu and look for your order number. After that, select to “more detail” and click “Request for a refund” button.

screen-shot-2559-10-26-at-4-29-52-pm

 

4. When you click “Request for a refund” button, your order will be saved to our system automatically then our staff will make the refund for your order.

screen_shot_2560-09-21_at_11.27.14*** After you click “Request for a refund”, there’s a notice pop-up up remind you to confirm for refund.

The refund policy will be depended on the way you do purchased and your bank account policy as below:

Order paid via debit card,
Customers will get refund within 4 weeks after date that you get confirmation of refundable e-mail from Event Pop system depends on the process of your bank account.

Order paid via credit card,
Customers will get refund within 2 billing statements after date that you get confirmation of refundable e-mail from Event Pop system depends on the process of your bank account.

Order paid via bill payment and bank transfer,
Event Pop system will be sent email to your purchasing email in our system request to submit your Bank account number. Then Event Pop will transfer money to your Bank account within 30 days after received your information.

NOTED: Order paid via bill payment and bank transfer, Event Pop won’t be responsibility in any case, if you had put wrong bank account within the refund process.

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