--- title: "Topic page : Ticket Protect - How to submit a refund" description: How to submit a refund application with Ticket Protect, ticket protect --- [Skip to content](https://support.eventpop.me/en/how-to-submit-a-refund#main-content) [![Brand Icon](https://support.eventpop.me/hs-fs/hubfs/Brand%20Icon.png?width=250&height=68&name=Brand%20Icon.png "Brand Icon")](https://support.eventpop.me/en/eventpop-help-center?hsLang=en) ![translation](https://support.eventpop.me/hs-fs/hubfs/translation.png?width=25&height=25&name=translation.png) English - [ไทย](https://support.eventpop.me/th/how-to-submit-a-refund) - [English](https://support.eventpop.me/en/how-to-submit-a-refund) # Help Center | Eventpop This is a search field with an auto-suggest feature attached. Search - There are no suggestions because the search field is empty. All Articles [Manage and Settings](https://support.eventpop.me/en/manage-account?hsLang=en) [Log in and Sign Up](https://support.eventpop.me/en/log-in-and-sign-up?hsLang=en) [Buy Ticket](https://support.eventpop.me/en/buy-ticket?hsLang=en) [Tax Invoice](https://support.eventpop.me/en/tax-invoice?hsLang=en) [Payment Method](https://support.eventpop.me/en/payment-method?hsLang=en) [E-Ticket](https://support.eventpop.me/en/e-ticket?hsLang=en) [PVC Ticket/Wristband/Paper Ticket](https://support.eventpop.me/en/physical-ticket?hsLang=en) [Event Information](https://support.eventpop.me/en/event-information?hsLang=en) [POP LIVE](https://support.eventpop.me/en/pop-live?hsLang=en) [Ticket Protect](https://support.eventpop.me/en/ticket-protect?hsLang=en) [Refund](https://support.eventpop.me/en/refund?hsLang=en) [Official Resale Market](https://support.eventpop.me/en/resale-market?hsLang=en) --- **Ticket Protect** # How to submit a refund application with Ticket Protect To submit a refund application with Ticket Protect, the ticket holder needs to download a refund form, fill in all information as listed and submit supporting evidence as required by Ticket Protect. The process is as follows: 1. Download a [refund form](https://drive.google.com/file/d/1f8k8PfwhrnlBlb27tgHMLX0y_RNhkMm5/view?usp=sharing) 2. Complete the refund form 3. Send the following document to the email address at ticketprotect@tsi.co.th immediately or within 30 days starting from the event day. - Company Refund Form - Supporting evidences (based on your refund reason as listed in [Ticket Protect Service Policy](https://support.eventpop.me/en/ticket-protect-service-policy?hsLang=en)) - Copy of ID/Passport of the ticket holder - Copy of bank book of the ticket holder 4. Send original un-used ticket to Ticket Protect team. The details are as follows: - E-Ticket You can simply attach an un-used E-Ticket in PDF file in the same email above. - If the ticket for the event is physical ticket (Wristband/ Paper/ PVC card), and you haven't receive it yet You can simply attach an un-used Order confirmation in a PDF file or Order Details screen in the same email above. - If you have already received physical ticket (Wristband/ Paper/ PVC card) You will need to send the original un-used ticket by post to the shipping address below: Shipping Address The Thai Setakij Insurance Public Company Limited 87 M. Thai Tower, All Seasons Place, 15th Floor, Unit No. 1 and 4-6, Wireless Road, Lumpini, Phatumwan Bangkok 10330; Phone, 1352 # 2 (Monday - Friday, 8.45 a.m. - 5.00 p.m.) 5. Ticket Protect team will review your refund application and consider your request after the event ends. This process will take 15 days. If your refund application is approved, you will receive a confirmation email and receive the refund directly to your bank account. The refund timeline depends on the processing time of the bank and Ticket Protect. However, if it is rejected, you will receive a confirmation email as well. > Remark: > > - Ticket Protect team will consider your request and make a decision from your refund reason, supporting documents and your ticket status. Kindly note that the decision from Ticket Protect team is final. > - If your refund application is rejected, you will not be able to submit a new refund application again. It is highly recommended to check if your refund reason is covered by Ticket Protect and your supporting documents match with the documents required based on the refund reason. > - Reimbursement will be issued to 1 customer/ 1 event ticket only. > - Normally, the refund will be issued in Thai Baht (THB). If you decide to receive the refund in another currency, the refund will be converted from Thai Baht (THB) to your desire currency by the bank. Please remind that the refund amount you receive will vary depending on currency exchange rate on that day.   [Back To Main Site](https://support.eventpop.me/en/eventpop-help-center?hsLang=en) **Have any questions? Contact us at** [Facebook](https://m.me/eventpophelpcenter/) [Email](mailto:support@eventpop.me) [LINE](https://page.line.me/eventpop) [Call](tel:+66625932224) [![Eventpop Logo](https://support.eventpop.me/hs-fs/hubfs/Eventpop%20Logo.png?width=213&height=70&name=Eventpop%20Logo.png "Eventpop Logo")](https://support.eventpop.me/?hsLang=en) EVP Corporation Co., Ltd. 111 True Digital Park West, Unicorn Building, 10th floor, Unit no. 1015, 1018 Sukhumvit Road, Bangchak, Phra Khanong, Bangkok 10260 EVP Corporation Co., Ltd. © 2025