--- title: "Topic page : Buy Ticket - Problems Add-on Ticket" description: problem on buying add-on ticket, add-on ticket, cannot buy add-on ticket --- [Skip to content](https://support.eventpop.me/en/problems-add-on-ticket#main-content) [![Brand Icon](https://support.eventpop.me/hs-fs/hubfs/Brand%20Icon.png?width=250&height=68&name=Brand%20Icon.png "Brand Icon")](https://support.eventpop.me/en/eventpop-help-center?hsLang=en) ![translation](https://support.eventpop.me/hs-fs/hubfs/translation.png?width=25&height=25&name=translation.png) English - [ไทย](https://support.eventpop.me/th/problems-add-on-ticket) - [English](https://support.eventpop.me/en/problems-add-on-ticket) # Help Center | Eventpop This is a search field with an auto-suggest feature attached. Search - There are no suggestions because the search field is empty. All Articles [Manage and Settings](https://support.eventpop.me/en/manage-account?hsLang=en) [Log in and Sign Up](https://support.eventpop.me/en/log-in-and-sign-up?hsLang=en) [Buy Ticket](https://support.eventpop.me/en/buy-ticket?hsLang=en) [Tax Invoice](https://support.eventpop.me/en/tax-invoice?hsLang=en) [Payment Method](https://support.eventpop.me/en/payment-method?hsLang=en) [E-Ticket](https://support.eventpop.me/en/e-ticket?hsLang=en) [PVC Ticket/Wristband/Paper Ticket](https://support.eventpop.me/en/physical-ticket?hsLang=en) [Event Information](https://support.eventpop.me/en/event-information?hsLang=en) [POP LIVE](https://support.eventpop.me/en/pop-live?hsLang=en) [Ticket Protect](https://support.eventpop.me/en/ticket-protect?hsLang=en) [Refund](https://support.eventpop.me/en/refund?hsLang=en) [Official Resale Market](https://support.eventpop.me/en/resale-market?hsLang=en) --- Buy Ticket # Problems and Questions about Add-on Ticket I can't select amount of add-on ticket. What should I do? If the event organizer sets a limited quota of add-on ticket that a customer can buy, you will be able to select and buy add-on tickets within the limited amount only. If you already have add-on tickets, you will not be able to purchase any add-on tickets anymore. ![cannot select add-on ticket](https://d33v4339jhl8k0.cloudfront.net/docs/assets/5b877b082c7d3a03f89e447c/images/64f6bbcb05622c4fc8c6ebcb/file-kFLSzVsjiQ.png)   I can't buy add-on ticket. There is an error saying "This event allow user to buy 1 ticket/person". What should I do? ![cannot select add-on ticket](https://d33v4339jhl8k0.cloudfront.net/docs/assets/5b877b082c7d3a03f89e447c/images/64f6b29c4578be67333c6b8f/file-AiLPV7T5ua.png) If you are facing with this error, it means that you have already bough an add-on ticket. You will not be able to buy more add-on tickets since it will exceed the ticket quota as set by the event organizer. If you are not sure whether you have an add-on ticket, please directly contact our Customer Support for further investigation.   Add-on tickets are all "Sold Out". What should I do? ![sold out ticket](https://d33v4339jhl8k0.cloudfront.net/docs/assets/5b877b082c7d3a03f89e447c/images/64f6b9684578be67333c6b91/file-SEUIfxcCRb.png) In some events, there are limited amount of add-on tickets. If the add-on tickets are sold out, you will not be able to buy them. Please stay tuned for further announcement from the event organizer. If they add more ticket quota, you will be able to purchase it as usual. [Back To Main Site](https://support.eventpop.me/en/eventpop-help-center?hsLang=en) **Have any questions? Contact us at** [Facebook](https://m.me/eventpophelpcenter/) [Email](mailto:support@eventpop.me) [LINE](https://page.line.me/eventpop) [Call](tel:+66625932224) [![Eventpop Logo](https://support.eventpop.me/hs-fs/hubfs/Eventpop%20Logo.png?width=213&height=70&name=Eventpop%20Logo.png "Eventpop Logo")](https://support.eventpop.me/?hsLang=en) EVP Corporation Co., Ltd. 111 True Digital Park West, Unicorn Building, 10th floor, Unit no. 1015, 1018 Sukhumvit Road, Bangchak, Phra Khanong, Bangkok 10260 EVP Corporation Co., Ltd. © 2025