Question and Problem on Picking up ticket at event

Example of Order Confirmation

I forget to bring documents for picking up tickets. What should I do?

As stated in the policy of picking up tickets at the event, the buyer must show the documents as specified by the organizer in order to pick up tickets. If one of the documents is missing, the organizer reserves the right to refuse to give you a ticket. We recommend you to prepare all the documents for either self-pickup or transferring the ticket. Please learn more on how to pick up a ticket at the event via social media of the organizer of the event.

I've changed my first or last name. What should I do?

You cam simply show the following document below:

1. Order Confirmation (Printed or Shown on your mobile device)

2. Your valid original government-issued IDs with a photo such as a passport, driver’s license, or national ID card. (depending on policy of each event)

3. Physical copy of the certificate name change from the government.

Should I print the order confirmation?

To receive your tickets at the event venue, you can print the order confirmation out or simply show it on your mobile device.
However, please note that this policy varies depending on the event. It is highly recommended to check the policy on the event page or stay tuned for official announcements about this again from the event organizer.

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Question and Problem on Picking up ticket at event