For the policy to change the Order Confirmation document name; depends on the terms and conditions of
the organizer in each event, please contact customer support to learn more about the event organizer policy.
- If the organizer allows attendee to change their name,
you can change the order confirmation name in the Event Pop system within the limited time.
- If the organizer allows attendee to give the authorization to others, or you have exceed the limited time to change the name by yourself, please follow the steps below:
1. Make a copy of your official passport.
2. Sign to give the authorization as the sample below.
** You can contact Event Pop customer support everyday at 10:00–18:00 Indochina Time (UTC +7).
4. After our staff received your evidence; we will change the name and send back to you
within 1-2 days.
- If the organizer does not allow attendee to change their name neither to give the authorization,
the attendee will need to follow the organizer policy.