For new user who wishes to buy ticket in Event Pop but encountered difficulties during registration, we have included possible reasons to the common problems that you may experience.
Register by Email
If your email can’t be register, you will see a pop-up window notifying you the error. Check these common pop-up with answer below:
- Email has been registered
If you get pop-up that says your email “has already been taken” please check your email. You might have registered with this email before. In your mailbox, you should already received a confirmation email from Event Pop. If you want to use this email but if you can’t remember your password; request a new password by clicking ‘Sign in/Sign up’ and click ‘Forget your password’ and fill in your email and submit. You will receive an email to reset your password. If you didn’t get the email, please contact our customer support.
- Invalid Email Address
If you get a pop-up that says your email address ‘is invalid’, please check these common reasons below:
– There is an extra space in the middle of your username or your email address.
– There is more than one @ sign.
– There is an invalid character or sign like parentheses, colons, semicolons, etc.
– You have accidentally entered the wrong spelling of your email provider (ex. @yahoo or @hotmail instead of @yahoo.com or @hotmail.com)
If you still encounter difficulties please review the registration form carefully for any errors or contact our customer support.
Register by Facebook
You can use Facebook account to register with Event Pop. These are some of the common problems that user may experience:
- Didn’t log in Facebook before
If you didn’t log in Facebook before registering Event Pop, our system will be unable to authorize your Facebook account. You should log in Facebook and click ‘Sign in with Facebook’ again to register an Event Pop account.
- Can’t sign in with Facebook
If you click ‘Sign In with Facebook’ but it freezes or you receive an error message, please contact customer support.
You can contact Event Pop customer support everyday at 10:00–18:00 Indochina Time (UTC +7).
- Line@ – @eventpop
- Facebook Page – www.facebook.com/eventpop
- E-mail – email@example.com
- Tel. +66(0)62-593-2224