For refund process, when organizer announced their cancellation or postponement.
You can follow these steps as below:
1. Go to https://www.eventpop.me/ and sign in with your account.
2. Click on your name at the top right corner and select “My Wallet”.
3. Click “Orders” menu and look for the order number that you want to request a refund.
Then, select “More Detail” and click “Request for a Refund” button.
4. When you clicked “Request for a Refund” button, your order will be saved in our system automatically then our staff will continue the refund process for your order.
*** After you click “Request for a Refund”, there’s a notice pop-up to remind you to confirm for refund.
The refund policy depends on the payment method that you have paid for the order
and your bank policy as below:
Order paid via debit card,
Customer will get the refund within 4 weeks after the date that you get confirmation of your refund email from Event Pop system; depends on the process of your bank account.
Order paid via credit card,
Customer will get the refund within 2 billing statements after the date that you get confirmation of your refund email from Event Pop system; depends on the process of your bank account.
Orders paid via bill payment and bank transfer,
Event Pop system will send you an email to your purchasing email in our system that you have to submit your bank account number. Then, Event Pop will transfer your money back to your bank account within 30 days after we have received your information.
NOTED: Orders paid via bill payment and bank transfer, Event Pop will not be responsible for any case, if you have put your bank account number wrong in the refund process.