Help Center | Eventpop

How to edit the shipping address?

You can request a shipping address correction by sending an email to Customer Support or replying to the order confirmation email, stating the order number and the correct address. The customer support team will consider it on a case-by-case basis. Kindly note that the policy of shipping address correction varies depending on each event. It is highly recommended to check the policy of the event before proceeding with the shipping address correction.

I purchased many orders. Can they be delivered in one time?

Unfortunately, tickets from different orders cannot be delivered in one time.

Can I change the ticket receiving method from picking up tickets at the event to delivery?

Unfortunately, if you have already completed the payment, the ticket receiving method cannot be changed later in any case.

Can I change the ticket receiving method from delivery to picking up tickets at the event?

Unfortunately, if you have already completed the payment, the ticket receiving method cannot be changed later in any case.