Help Center | Eventpop
PVC Ticket/Wristband/Paper Ticket
Question and Problem on Delivery
I'm not able to receive the parcel on delivery day. What should I do?
On delivery day, the courier will call you before delivering your parcel. If you are not able to receive the parcel at that time, you can request to postpone the delivery directly with the courier. Kindly note that the postponement depends on the policy of the shipping company. In case the courier is not able to deliver your parcel within their specific period, your parcel will be returned to the origin address. You are required to receive your parcel at the event venue on the event date only, depending on the policy of each event.
The parcel has been returned to the origin post. What should I do?
This could happen because you fill in the wrong/unclear address or the courier cannot contact you. The courier will return your parcel to the origin address. You are required to receive your parcel at the event venue on the event date only, depending on the policy of each event, by contacting staff at the ticket booth and showing your order confirmation in email or on the website together with your ID card/driver's license/passport to receive the parcel.
I don't receive the physical ticket. Can I use other proof to enter the event?
According to the policy of the organizer, you are not allowed to enter the event without a physical ticket. Other proof also cannot be used to enter the event in any case.