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Refund

Refund Policy

Refund request can be divided into 3 cases as follows:

1. Refund request due to the postponement/cancellation of event

The organizer will announce the postponement/cancellation and the refund policy to all buyers via email, Facebook Page or other channels.

Remarks: EVP Corporation Co., Ltd. reserves the rights not to refund fees including payment fee, service charge, delivery fee and Ticket Protect fee in any case.

2. Requesting for refund with Ticket Protect

You can submit refund request with Ticket Protect covered circumstances only. Refund will be considered from the reason that you request for refund.  Please remind that the decision of Ticket Protect is final.

• Click here for more detail about Ticket Protect

If the Ticket Protect team rejects your refund request refund will be based on the refund policy, conditions and decision of the organizer only.

3. Requesting for refund with the event organizer

If you do not purchase Ticket Protect insurance or request, your refund request will be considered based on the refund policy of the event. 

Please directly contact the event organizer to consider your refund request. Please remind that the decision from the  event organizer is final.

If the organizer allows you to get the refund, you will need to pay for additional fees (THB 30) in case your order is paid via QR PromptPay.