Help Center | Eventpop
PVC Ticket/Wristband/Paper Ticket
Ticket Delivery Policy
Policy of Ticket/Wristband/Goods Delivery
According to the company's delivery policy, our team will start shipping out the tickets once they receive tickets/wristbands/goods from the organizer's supplier only. We will start packing parcels respectively in according to the order number.
Normally, in case there are many different types of tickets/wristbands/goods in the event, the production timeline of each type is various, our team will start packing and shipping from the type which is ready to be packed first for convenience. That's why some people sometimes receive their parcels before the others do even though they placed order before.
After your parcel has been registered and handed to the courier, you can check your tracking status and tracking no. via My Wallet menu on either our website at www.eventpop.me or our mobile application "Eventpop".
However, if you have not received the parcel within 7 days before the event day, we highly recommended you contact our Customer Support to check and track your parcel.
I made multiple orders. Can they be sent together in one time?
We know that delivering tickets of all orders in one time is convenient, however, this is not supported right now. Therefore, it isn't possible to separate only your orders and send them together. Tickets are delivered respectively depending the order number or the availability of the shipment at that time.
Can I change receiving method?
Unfortunately, if you have already completed the payment, the ticket receiving method cannot be changed later in any case.